Eloura Return & Exchange Policy

Your satisfaction matters. If you’re not happy with your Eloura magnetic lashes, here’s what you need to know.

30-Day Happiness Guarantee

• 
  Unused items: Full refund within 30 days of delivery.
  
• 
  Gently used lashes: Eligible for store credit or partial refund, depending on their condition.
  
• 
  Hygiene first: Used lashes cannot be resold, but we’ll work with you if they weren’t a good fit.
  

Application Issues

• 
  Lashes are easy to apply, but if you follow instructions and still can’t use them, contact us.
  
• 
  Solutions may include store credit, partial, or full refunds depending on the case.
  

Damaged, Defective, or Missing Items

• 
  Damaged/defective: Free replacement if reported within 30 days.
  
• 
  Missing items: Report within 48–72 hours for reshipment.
  
• 
  Important: Do not return items to the manufacturer. Email eloura@elouranz.com with your order number, issue description, and photos/videos.
  

Returns & Refunds

• 
  Eligibility: Must be unused, in original packaging.
  
• 
  Non-returnable: Gift cards.
  
• 
  Refunds: Processed to your original payment method. Deduct $4.99 restocking fee; original shipping non-refundable.
  
• 
  30-day money-back guarantee applies from the delivery date.
  

Style Changes

• 
  Contact us within 1 day if you want to change lash styles or quantity before dispatch.
  
• 
  Shipped orders must be returned first for exchanges. Return shipping is customer’s responsibility.
  

Early Cancellations

• 
  Cancel before dispatch for a refund minus $3.99 operational fee + ~3% payment fees.
  

Shipping & Delivery

• 
  We use local couriers; once dispatched, the package is under their control.
  
• 
  Lost, stolen, or misdelivered items must be claimed with the courier.
  
• 
  Undelivered packages returned to the courier may incur additional reshipping costs.
  

Contact Us

Email support@eloura.store for returns, exchanges, or shipping issues. We respond within 24–48 hours.