Privacy Policy

Eloura Privacy Policy

At Eloura, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our website. By using our services, you agree to the practices described here.

The terms in this policy have the same meanings as in our Terms and Conditions, unless otherwise defined.

Information We Collect

To provide and improve our services, we may collect certain personal information from you, including:

Name
Phone number
Postal and email addresses
Order details

This information is used to process your orders, communicate with you, and enhance your shopping experience. We do not sell or share your personal data with third parties except as described in this policy.

Log Data

When you visit our website, we may automatically collect log information sent by your browser. This may include:

IP address
Browser type and version
Pages visited on our site
Time and date of visits
Time spent on pages
Other usage statistics

This helps us monitor, analyse, and improve our services.

Cookies

Cookies are small files stored on your device to improve your experience. Our website uses cookies to:

Keep your selected currency consistent
Remember your login and shopping preferences
Improve functionality and analytics

You can accept or reject cookies in your browser settings. Please note that refusing cookies may limit some features of the website.

Service Providers

We may use trusted third-party service providers to:

Facilitate our services
Process payments or shipments
Analyse website usage
Improve website functionality

These providers may access your personal information only to perform tasks on our behalf and are not permitted to use it for other purposes.

Security

We take the protection of your personal information seriously and use commercially acceptable security measures. However, no online service can be 100% secure, and we cannot guarantee absolute security.

Links to Other Sites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any information.

Children’s Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has submitted personal data, we will delete it immediately.

If you are a parent or guardian and believe your child has provided information to us, please contact us at eloura@elouranz.com.

Text Marketing and Notifications

By providing your phone number at checkout or subscribing via forms, you consent to receive:

Text notifications regarding your orders (including abandoned cart reminders)
Promotional marketing messages (max 4 per month)

Consent is not a condition of purchase.

To unsubscribe, reply STOP to any message or use the unsubscribe link in our texts. For assistance, reply HELP. Standard message and data rates may apply.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page and become effective immediately. We recommend checking this page periodically.